and Other Serious Questions
| Patron Outcome-based evaluation has been a part of AskColorado since its inception. In 2004 patrons were given two surveys of the service’s performance, a pop-up customer satisfaction survey and a more detailed outcome survey sent through email (if the patron opted for it). By 2005 the two surveys were condensed and merged into a single pop-up survey, given in English or Spanish as appropriate. A detailed report of surveying methodology and findings can be found at:
The QA&E has performed one survey of AskColorado staff to gauge their attitudes about virtual reference and patron transactions. The survey was hosted on the Web and 41% of staff participated. The survey was conducted during AskColorado’s first year to help plan improvements. The survey's outcome allowed the QA&E to improve internal communication across the collaborative and address some software interface issues. Changes include:
The full report of the staff survey is available at:
The QA&E will be conducting more staff surveys in the future as we continue to search for better ways to serve our patrons. Individual members of QA&E and CVRREPS can and do conduct their own mini-surveys and polls of the library system that employs them on special topics of interest. The flexibility of this system allows the committee to quickly identify potential targets. Next: Creating a Culture of Quality |
©AskColorado Quality Assurance and Evaluation Subcommittee,
2007
Please direct website questions to Karen T. Pardue |
RUSA
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