to the AskColorado Virtual Poster,
"Are You A Robot?, and Other Serious Questions,"
which is participating in the "Evaluation of Virtual Reference
Services" virtual poster session sponsored by the Management
of Electronic Resources and Services Committee (MERS)
for the American Library Association's 2007 Annual Conference in
Washington, D.C.
We are glad to have this opportunity to highlight virtual reference
as one of the hottest and most important trends in the field of
library and information science. We are particularly pleased to
showcase the AskColorado
collaborative virtual reference program as an innovator in providing
online information access. Staffed by both public and academic librarians
from many different institutions across the state, AskColorado's
organization and the nature of virtual reference itself present
unique challenges to assessing and assuring the quality of our service.
We invite you to explore AskColorado's quality assurance process
through this virtual poster. Join us as we discuss what we have
learned and how we use our findings to better help the next patron
in line. (We hope it will be you!)
Next: Do You Compute?
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