to the AskColorado Virtual Poster, "Are You A Robot?, and Other Serious Questions," which is participating in the "Evaluation of Virtual Reference Services" virtual poster session sponsored by the Management of Electronic Resources and Services Committee (MERS) for the American Library Association's 2007 Annual Conference in Washington, D.C.

We are glad to have this opportunity to highlight virtual reference as one of the hottest and most important trends in the field of library and information science. We are particularly pleased to showcase the AskColorado collaborative virtual reference program as an innovator in providing online information access. Staffed by both public and academic librarians from many different institutions across the state, AskColorado's organization and the nature of virtual reference itself present unique challenges to assessing and assuring the quality of our service. We invite you to explore AskColorado's quality assurance process through this virtual poster. Join us as we discuss what we have learned and how we use our findings to better help the next patron in line. (We hope it will be you!)

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Printable Version of this poster site (PDF, 441KB; right-click on link and choose "Save Target As" to download to your hard drive); Get a PDF reader here.

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